Welcome to GUIDE Plus+ Support Portal

IMPORTANT NOTICE
End of GUIDE Plus+ TV listings data service

 

If you own a digital device click here: Digital 

If you own an analogue device click here: Analogue 

Digital

Rovi has decided to stop broadcasting its digital GUIDE Plus+ TV listings data because Rovi’s Guide Plus+ broadcast system is being superseded by Smart TVs and connected BluRay, where Rovi can offer richer more interactive services which can be delivered over the top through the internet connectivity of the devices.

ROVI broadcasts digital GUIDE Plus+ data in 3 terrestrial networks and in 1 satellite network and will interrupt the transmission of the service in 2016 according to the plan detailed here below:

Please find below the termination plan:

Network

Shutdown date

Digital Terrestrial – Spain

31st May 2016

Digital Terrestrial – Italy

30th June 2016

Digital Satellite – Astra 1

30th June 2016

Digital Terrestrial – Germany

30th Sep 2016

Once the end of the transmission of the service is effective, your device will start displaying TV Data broadcast by the TV channels. You will be able to continue using your Guide, however the data displayed will not be provided by ROVI anymore.

Please find here below a list of Frequent Asked Questions that should answer the questions you might have.

List of FAQs

Should the FAQs listed above not answering your questions, you can address it to our support team via e-mail ROVI-EMEA-CE-SUPPORT@rovicorp.com

GUIDE Plus+ Customer Service

Analogue

ROVI has decided to stop broadcasting its analogue GUIDE Plus+ TV listings data because it has been shutdown de-facto in some countries like UK, Spain and Italy where the analogue switch-off has been already completed.

This decision is therefore constraint by the digital switch over trend affecting the European market that will affect the rest of EU countries in the near future.

ROVI broadcasts analogue GUIDE Plus+ data through a host TV channel in 5 countries and will interrupt the transmission of the service for 2016 according to the plan detailed here below:

Please find below the termination plan:

Network

Shutdown date

Germany through Eurosport-DE

31st Dec 2016

Austria through Eurosport-DE

31st Dec 2016

Switzerland through Eurosport-DE

31st Dec 2016

The Netherlands through Eurosport-NL

31st Dec 2016

Belgium through RTL-TVI

31st Dec 2016

Once the transmission of the service is effective, your DVD Recorder will stop displaying TV listings.

Please find here below a list of Frequent Asked Questions that should answer the questions you might have.

List of FAQs

GUIDE Plus+ Customer Service

Related Links

More Information

French
German
Italian
Spanish
Dutch